Sr UX Content Strategist, Document Cloud GenAI

The opportunity

Adobe Design Content Strategy (ADCS) team is looking for a Senior UX Content Strategist to join our team. We use our expertise in language and communication to shape experiences across Adobe products and services. Our work ranges from content strategy and in-product, UX writing to developing standards and guidelines for Spectrum, our design system, and beyond. Please note: This is not a content marketing or advertising copywriting role.

As a part of Document Cloud, you’ll be working on products such as Adobe Acrobat, Sign, and Scan (just to name a few) that are ubiquitous in the lives and work of more than 600 million monthly active users and span across a multitude of surfaces and platforms. As the fastest-growing cloud in all of Adobe, you'll be given the opportunity to design the future of documents for the everyday knowledge worker, solopreneur, and individual around the world.

The Document Cloud design team also has a strong legacy of innovation and continues to be recognized for groundbreaking work. We were honored in TIME’s Best Inventions in 2023 for our advancements in Liquid Mode, and again in 2024 for Acrobat’s AI Assistant. If you're passionate about designing intuitive experiences at this magnitude, we'd love to hear from you!

What you’ll do

In this role, you’ll embed with the Document Cloud team, working on product-led growth and usage efforts within generative AI technology. As a core design team member, you’ll play an integral part in crafting the next generation of productivity tools at Adobe. We are working on projects that help people consume, comprehend, create, and collaborate on documents in new ways. If you are enthusiastic about solving user problems and big technical challenges, this is your opportunity to work on some exciting and forward-thinking projects.

You’ll:

• Embed with and serve as a core member of the Document Cloud design team
• Be a motivated participant and design advocate within your product teams
• Work alongside UX design, product management, engineering, research, machine learning scientists, legal, marketers, and other partners
• Proactively identify and seek out areas where content strategy can make a difference in the user experience
• Bring clarity, consistency, and quality to the way we design for our users across products and surfaces
• Champion an inclusive, accessible, user-focused perspective, while also considering business needs and priorities
• Connect the dots across multiple AI initiatives in Document Cloud, and create cohesion and through-lines to other AI initiatives across Adobe products and services

What you need to succeed

Must Have:

• A proven track record for developing a content strategy, and tactically writing and designing toward that strategy
• Experience working on growth projects and experimentation and have a passion for working in a fast, iterative way
• Deep experience leading product content design efforts with cross-functional stakeholders and collaborators
• Ability to grasp the product strategy and augment it with new ideas and approaches
• Exceptional writing, communication, and storytelling skills, and a sharp attention to detail
• Ability to present and build consensus around your ideas, create coalition, and build support
• Strong systems thinking and the ability to practice content design across a sophisticated, interconnected product ecosystem
• Knowledge of inclusive, accessible content and design practices
• 4+ years of experience in content strategy, content design, UX writing, information architecture, or a related field

Nice to Have:

• Experience with, and a point of view on, document management
• Knowledge of localization and internationalization
• Experience leading AI/ML initiatives
• Experience in working in a large organization with a diverse set of offerings and customers
• Experience working on a highly visible brand or a legacy product offering

How to apply

To be considered for this role, please submit your resume and portfolio. In your portfolio, we’d like to see a strong writing foundation and a systems-thinking approach. We’d also like to understand your process, from defining the problem to launching a solution, and how you bring others along in your work.