Head of User Insights, Frame.io

The opportunity

Frame.io, an Adobe Company, is changing the future of how creative work gets done by helping over 1 million creative professionals seamlessly collaborate from all over the world. We have built a product creatives recognize and love through constant innovation and incredible attention to detail.

We’re seeking a strategic, empathetic, and forward-thinking leader to head our User Insights team. As Senior Manager, User Insights, you’ll lead a multidisciplinary team of user researchers, workflow architects, feedback specialists, and design strategists. Your mission: to deeply understand our customers, illuminate opportunities, and guide the evolution of Frame.io through actionable insights and visionary thinking.

This is a rare opportunity to shape the research function at a category-defining product used by creative professionals worldwide. Reporting to the Head of Design, you’ll work cross-functionally with Product, Engineering, Marketing, and Design to ensure our product and roadmap reflects what truly matters to the customers we serve. Your work will drive clarity, spark innovation, and help Frame.io deliver best-in-class experiences that empower creative teams to do their best work.

What you’ll do

• Lead and mentor a high-impact, multi-disciplinary team, fostering a culture of curiosity, collaboration, and continuous learning
• Define and scale research operations, methodologies, and infrastructure to deliver timely, actionable insights
• Establish and drive a strategic User Insights roadmap that informs product direction and unlocks new opportunities for growth and impact
• Champion the voice of the customer, turning research into compelling narratives that shape decisions at every level of the organization
• Build and operationalize programs—like Voice of Customer panels and feedback loops—that regularly bring teams closer to the people we build for
• Apply and evolve mixed-method research strategies, integrating qualitative and quantitative insights to guide product development across the lifecycle

What you’ll need to succeed

• 10+ years of experience in user research, design strategy, or related fields, with 5+ years leading high-performing teams
• Proven success driving research for complex, multi-surface SaaS products, with deep expertise across qualitative and quantitative methods
• Strong executive communication and stakeholder alignment skills, with the ability to build trust and influence through insight and narrative
• Track record of using research to drive measurable product and business outcomes (e.g., CSAT, NPS, MAU, etc.)
• Demonstrated commitment to inclusive research practices that surface diverse perspectives and advance accessibility and equity
• Experience building and scaling impactful research teams in fast-paced, product-driven environments
• A portfolio of case studies that showcase your strategic thinking, leadership, and ability to generate high-impact insights

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $139,000 -- $271,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.