The opportunity

On the Design Research & Strategy team, our mission is to lay a user-centered and data-driven foundation for Adobe product strategy, design, and development. We are seeking a Senior Experience Researcher to work with cross-functional partners and lead research projects informing best in class enterprise products in the Adobe Experience Cloud.

In this role, you will drive research from initial early explorations through to shipping product. Your research will directly impact user experience and customer retention by understanding how we can best support users’ goals and workflows.

What you’ll be working on

  • Assess a project’s scope, determine appropriate research questions, and identify appropriate research methods (developing new ones as needed).
  • Run research studies from start to finish, including: developing a realistic research plan and materials, recruiting participants, synthesizing data into findings, and present findings to stakeholders.
  • Advocate for the user by articulating research findings and product ideas through clear and insightful presentations.
  • Engage with different roles across the company and product teams to understand and influence business goals, system architecture, and product designs.
  • Present work in group-wide or company-wide forums
  • Build alliances across the company to identify new partners, drive collaboration, and deeply understand the business context of research problems.

What you’ll bring to the team

Must haves:

  • Significant hands-on research experience, with at least 3 years of that experience as a Researcher in an industry setting (UX Research, Market Research, etc.).
  • An undergraduate degree from a 4-year, accredited institution.
  • Strong organizational, planning, and time management skills.
  • Can collaborate effectively across all project roles (design, research, product management, engineering, etc).
  • Able to handle areas (user/product/domain) that may be ambiguous or ill-defined.
  • Proven ability to use multiple qualitative research methods and able to explain the rationale for using each one.
  • Don’t just summarize study data, but go one step further to identify meaningful user needs and/or product issues.
  • Can proactively identify and communicate clear product solutions based on these findings, sometimes across organizational departments.
  • Ability to clearly articulate ideas, sometimes in various ways to meet the needs of different recipients (written reports, user profiles, scenarios, etc.).
  • Experience presenting work at the management, director, and VP levels.
  • An understanding of the product life cycle and ability to time research to have maximum impact.
  • Awareness of UX industry trends, incorporating new research techniques when appropriate.

Nice to haves:

  • Experience with conducting research for enterprise products.
  • Quantitative research skills like product usage data analysis, survey writing and analysis, etc.
  • An advanced degree in human computer interactions, psychology, anthropology, information science, data science, or a related field.
  • Experience with conducting research in the collaboration and/or marketing space.

Why you’ll love working here

  • Collaborate with and learn from other researchers from a wide range of backgrounds; Psychology, Anthropology, HCI, Computer Science, Design and Management, Linguistics, and more.
  • At Adobe, we value the differences in others’ stories and ideas— You’ll be able to bring your authentic self to work every day
  • We offer a competitive benefits package including; unlimited vacation days, 401k matching, educational reimbursement, wellness dollars, fertility benefits, parental leave, childcare assistance, gender reassignment benefits, and more!

About Adobe Design

Adobe Design creates tools that amplify the world’s ability to create and communicate. We’re a global team of designers, researchers, prototypers, content strategists, program managers, and more who work across Adobe’s three product lines: Creative Cloud, Document Cloud, and Experience Cloud.