The opportunity

You’re an experienced designer who has a deep well of empathy for users of our products. Whether they are new to Creative Cloud, or looking for tips or tricks to accelerate their learning, Help and Support are key to empowering our users to find creative success. If you are eager to drive the re-design and architecting of our Help and Support experience, we’d love to speak with you!

Adobe Design is seeking a Senior Designer to join the Creative Cloud Surfaces Team in New York or in the San Francisco Bay Area and help us to evolve our Help and Support web experience. The “HelpX” Adobe Help Center is one of our most-highly visited web properties and helps millions of users every month. Your goal will be to re-envision the visual design and information architecture of the site, helping users quickly find the help they need, as well as to connect them to other resources and modes of learning found within our Creative Cloud ecosystem.

We are crafting next-generation experiences for a wide range of users, across a variety of skills and experience —from designers to illustrators to photographers and filmmakers and more. While we are working remotely during the pandemic, we work closely every day to make the best products possible. This position is based in New York City or San Francisco, California.

What you’ll do

  • Approach problems holistically. Be an influential design leader, helping your cross-functional peers define strategy, requirements, and experiments to optimize multiple touchpoints of the funnel (SEO, targeted landing pages, on-boarding, communications, signed in/out workflows, etc.).
  • Imbue empathy - Uncover opportunities to decrease friction and enable new pathways by talking to and listening to users about their frustrations and goals.
  • Get results. As a core member of the team, you will work closely with Creative Cloud leadership, cross- functional leads, and drive design to meet/exceed established goals. You will partner with design and product leadership to define strategy and also get into the details by creating final designs to ship.
  • Encourage and enable collaboration. Identify alignment and opportunities for optimized end-to-end experiences across workflows, channels, devices, and segments. Partner with the product, content, engineering, and marketing teams to drive best-in-class experiences.

What you need to succeed

  • A degree in a design-related field (HCI, interaction, visual), or comparable work experience
  • Demonstrated experience working in agency, start-up, or established consumer-facing software organization
  • Capable of balancing a growth mentality, ambiguity, and design quality standards
  • Strength in both interaction and visual design with an ability to prototype designs in lo-fidelity, quickly sketch rough, strategic concepts, and produce hi-fidelity designs.
  • Have analytical skills to facilitate research, synthesize and communicate findings into insights and opportunity areas that inform and inspire design
  • A desire to go beyond pixels: You think about both the experience and the overall product strategy. You’re curious about how business, social, technical and behavioral factors impact the UX across customer’s journey inside and outside the product experience.
  • The ability to articulate design decisions and problems persuasively and concisely to all functions of the organization, including executives
  • Excellent communicator and teammate, able to connect with others and inspire action and produce results that exceed our organizational goals and delight our users.

How to Apply

You must have an online portfolio or samples of work demonstrating relevant examples to be considered for this position. If your portfolio is password protected, please provide the PW in your submission.

About Adobe Design

Adobe Design creates tools that amplify the world’s ability to create and communicate. We’re a global team of designers, researchers, prototypers, content strategists, program managers, and more who work across Adobe’s three product lines: Creative Cloud, Document Cloud, and Experience Cloud.