Builders Wanted podcast with Adobe’s Design's Ann Rich
A conversation with Kailey Raymond about building products through empathy and innovation
Ann is an innovator and multidisciplinary design leader who blends systems thinking with business strategy to create simple, exceptional customer experiences, while pushing the bounds of how Adobe’s capabilities come together, bringing a holistic approach to product and design strategy. Her conversation with Kailey centers on how empathy fuels innovation, the challenges and strategies of leading design at scale, building trust in the era of generative AI, and fostering cross-functional collaboration to deliver meaningful, responsible outcomes.
Insights from this conversation
- How the fusion of inclusive design and customer co-innovation reflects the evolving role of designers
- The importance of creating ethical, commercially-safe generative AI models
- How staying relevant means moving fast, experimenting often, and shaping ideas alongside customers in real time.
- By backing choices with evidence and user insight, design shifts from “how it looks” to a strategic decision-making force
About the Builders Wanted podcast
Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. The series steps inside the minds of the builders reshaping how businesses connect, engage, and grow.